RETURNS & SHIPPING INFO

What is your refund policy?

We offer refunds for all items, including sale items, within 30 days. The item must be in its original condition with tags and sanitary labels attached.

Once we have received your returned package, all returned items will be inspected before a refund is issued.

We reserve the right to deny a refund if items are returned used, soiled, worn or damaged in any way and they will be returned to sender. You will be notified via email if your returned item is not suitable for a refund.

The cost of return shipping is at the customer’s expense and is non-refundable. We recommend returning items through traceable mail, as any returned items that are not received will not be issued a refund. We also recommend that customers ask for proof of postage at the time of posting returned items.

Please allow 5 business days for a refund to be processed from the date that the returned item is received by us. You will be informed via the email address that is listed on your Curvy Swimwear account once this transaction has been processed. Refunds will be issued to the credit card/PayPal/Afterpay account that the payment had originally come from.

If you want to swap sizes or choose a new style, simply place another order on our website! We don't offer exchanges, as our stock goes fast, and we can't guarantee that we will still have the item you want to exchange for by the time we receive your parcel.

Please note: Afterpay orders are entitled to refunds, however a 6% processing fee will be automatically deducted from the amount to be refunded.

How do you return an item?

Please follow the returns instructions on the back of your invoice found in your parcel. If you have misplaced your returns sheet please contact info@curvyswimwear.com.au

CLICK HERE to lodge your return with Australia Post.

How much is postage?

Australia & NZ: Free Express Post on orders over AUD $150.

Under $150, express shipping to Australia costs $12.95 and $15 to New Zealand.

International: Flat AUD $30 DHL Express.

Customs fees and taxes are your responsibility.

For full shipping costs, delivery estimates, and international details, please visit:

Shipping Policy

What if my parcel goes missing?

While we always do our best to ensure your order arrives safely, parcels can occasionally be delayed or go missing while in transit.

If your parcel has not arrived within the expected delivery timeframe, please contact Australia Post directly in the first instance to lodge an enquiry here. They will investigate and attempt to locate your parcel.

If Australia Post confirms that your parcel is lost in transit and you selected Shipping Protection at checkout ($2.95), we will happily arrange a replacement or refund for your order.

Unfortunately, if Shipping Protection was not added at checkout, we are unable to offer a replacement or refund for parcels that are lost once they have been dispatched.

How do you deliver my swimsuit to me?

This all depends on where you want your delivery sent to. For Australian deliveries, we send using Australia Post Express Post and they suggest it will be 1 - 2 days in metro areas and longer to country regions to deliver. We cannot guarantee the timelines of the delivery once it leaves our warehouse as it is out of our control. For New Zealand, we also use Australia Post Express Post. For any other overseas orders, we use a range of delivery services and can advise at the time.

Do you ship overseas?

Yes we do! We ship worldwide :)

SWIMWEAR FEATURES

Do tankini swimsuits come with a pant?

No they do not. A tankini swimsuit is the top part of the swimwear. You will need a separate swim pant bottom.

Does the swimdress come with a built in pant?

Some do, some don't. It's best to refer to the product description for each swim dress.

How do I care for my new swimsuit?

Follow our care instructions here. Please note, only wear chlorine resistant swimsuits in chlorinated pools. It is recommended not to wear a normal swimsuit in chlorine as it does affect the material.

I received my swimsuit but there is sticky residue from where the sanitary label. How do I get this off?

This is normal and can be removed by running a hot tap and rubbing it under the water, the sticky residue will form hard balls and slowly start falling off.

SWIMSUIT SIZING

Help! What size swimsuit should I order?

We suggest choosing your normal bra and undie size for our swimwear!

We are true to size so you should feel comfortable ordering your regular bra and underwear size.

If you are in-between sizes, it is best to choose the larger size.

We also accept 30 day returns, so if it doesn't fit or you don't love it, simple send it back for a refund!